What is this hype about the End of VoIP? No, not at all; experts claim it will rise to the heights by 2025. Having state-of-the-art technology and cost-effective and high-speed internet are enough to secure a bright future for VoIP.

Centuries passed, and old times are gone. This is a new era of technological growth, an era of advancements in which businesses have adapted to new technology. Modes of communication are more developed and cheaper. Before the advent of the internet, communicating with each other was a far cry from the modern tech-driven world of the internet.

With the advancement of VoIP technology, making long-distance calls at cheaper rates is very convenient. Individuals and businesses of the modern age are reliant on the internet, and they aspire for affordable communication solutions through messaging, audio/video calling, and sharing photos or videos without compromising on quality, VoIP is like a breeze, as it promises all these features. First, we need to understand VoIP telephony.

VoIP Telephony

Voice over Internet Protocol (VoIP) is a way of communicating by making audio/video calls over the internet using desktop apps, mobile phones, or desk phones. It is an alternative to landline and private branch exchange (PBX) systems.

With VoIP, you can make calls from anywhere, unlike traditional landlines, where you have to cling to one location for calling.

Why VoIP

The major reason why companies and individuals are opting for VoIP telephony is that they want to communicate using advanced features at faster speeds. VoIP offers advanced features like text messaging, voicemail transcription, business phone numbers, and advanced call features. For this purpose, VoIP Business is an ideal app to boost a company’s performance, productivity, and team collaboration. It has all the essential features that a business demands.

VoIP is evolving and undoubtedly is heading towards excellence. Exponential growth in the VoIP sector can be witnessed in the last 20 years. By 2018, the VoIP market had reached over 20 billion dollars. It is expected that by 2025, there will be a growth of around 12%. That means its worth will be around 55 billion dollars, according to the research source: GlobeNewswire, 2019. A prominent growth in the VoIP market can be observed, which falsifies the myth that VoIP will end soon.

Let’s explore how VoIP provides scalable communication infrastructure and how it is progressing:

Switching from 4G to 5G

VoIP will soon switch from 4G to 5G technology, which is far more advanced than 4G, having low latency, faster connectivity, and enhanced quality; this technology is valuable for fast-paced businesses. Modern businesses depend on the internet for faster business communications. WhatsApp, Skype, Google Voice, and other platforms serve the purpose. With 5G technology, not only businesses but also individuals will benefit. Consequently, these benefits will encourage other businesses to take up VoIP.

VoIP mobility services

VoIP is one of the top trends in business. Most companies need VoIP to support their IT infrastructure. 5G technology will improve video conferencing and streaming quality and assist businesses in conducting large meetings. It is widely used by businesses and individuals, as people prefer using apps like Skype, Zoom, WhatsApp, etc, instead of traditional communication services. Therefore, a definite growth of 13% in the mobile VoIP market can be expected by 2025.

VoIP and Artificial Intelligence

VoIP and artificial intelligence (AI) are interlinked and are part and parcel of each other. Artificial intelligence is experienced everywhere. AI is adopted by not only VoIP but almost all industries. Almost all businesses want to integrate artificial intelligence into their operations to improve customer service.

AI can perform various functions like analyzing call data, pattern recognition (for analysing customers’ behavior), speech recognition, and providing correspondent information.

When integrated, VoIP and AI (using chatbots) can organise events, tasks, or meetings; reduce call handling time, and assist in speeding up employee performance through automation.

VoIP Assistants

VoIP assistants can serve the users/customers in a better way without disturbing the employees and business operations. They can perform mundane tasks like call routing, sending calls to voicemails, recording and transcribing meetings, answering users’ queries, etc, thus improving and enhancing business communications.

VoIP integration with IoT and cybersecurity

The Internet of Things (IoT) offers a better world by connecting to various appliances. IoT devices work through Internet Protocol (IP) technology for better performance.

IoT offers more functionality to businesses for their phone networks, thus broadening the VoIP industry.

IoT and VoIP, when combined, can better control remote devices. There are different arenas where the integration of VoIP with IoT can do wonders, like smart homes, smart offices, and cybersecurity.

VoIP devices ensure home security, lighting, and home service automation when connected to other household devices.

For instance, now you can turn on your AC remotely using your mobile phone through the internet, and it can be possible if it is connected to VoIP numbers and devices.

VoIP offers remote working from any device. When VoIP is connected to IoT, businesses’ performance can be enhanced. For instance, employees may connect their VoIP softphone with office devices, like printers or fax machines. Thus they can remain productive and use office resources from any location.

Cybersecurity

Cybersecurity is rising. It becomes less damaging when security measures and monitoring devices are observed. VoIP can ensure security, IoT devices at home or workplace, like security cameras or door access systems, can give some caution regarding security and be monitored through VoIP.

UCaaS Solutions

Unified Communication as a System (USaaS) provides access to communication tools through an app. UCaaS is cloud-based communications that can be accessed from anywhere. Through UCAS, businesses can access data that is stored in the cloud. VoIP is used to unify communications, meaning all the means of communication are brought together within one single medium to improve business efficacy.

Businesses offer Omnichannel service to customers, which can be made possible by UCaaS solutions, which allow businesses to manage their business communications. The companies can use the same user interface (UI) for messaging, email, faxing, VoIP UK, and video calling.

Broad Horizon of VoIP

VoIP telephony is not only restricted to businesses. Rather, it is used for domestic as well as commercial purposes. It is widely used in schools for unified communication with customers (parents and students).

In this pandemic, VoIP is being used as an online learning platform for class collaboration, conducting seminars, and makeup/supplementary classes.

Summing up

VoIP is a robust technology that is acknowledged worldwide. It optimises business operations, and cost-effective communication ensures high-quality calls and improves employee performance. Additionally, it is providing unprecedented services with its integration with AI, IoT, and 5G. With the flexible communication system of VoIP, 40% of local and 90% of international calls can be saved. Having these perks, it is not surprising that the VoIP industry will impact business globally, and more businesses will invest in the VoIP system.

Now, VoIP can truly boast off its bright future!